This page outlines the general terms and conditions applicable to the use of services offered by Astro
Transworld and its operating brand DHLR Express. By using our websites, contacting us, or booking our
services, you agree to the terms mentioned below.
PART A: TERMS & CONDITIONS – ASTRO TRANSWORLD
(Corporate / Parent Entity)
- Company Identity
Astro Transworld is a GST-registered relocation and logistics company operating from Bangalore,
Karnataka. Astro Transworld functions as the parent and management entity. All packers and movers
operations are carried out under its service brand DHLR Express. - Scope of Website
The Astro Transworld website is intended for corporate, informational, and background reference purposes
only. It does not constitute a binding service offer unless supported by written confirmation. - Service Management
Astro Transworld provides management oversight, compliance, and quality control. Actual relocation
execution, including packing, transportation, and delivery, is handled by DHLR Express. - Quotations & Commitments
All quotations, estimates, or timelines shared are indicative and subject to final confirmation after
inspection, verification, or mutual agreement. - Limitation of Liability
Astro Transworld shall not be held responsible for delays, losses, or damages arising due to natural
calamities, government actions, strikes, road conditions, accidents, or circumstances beyond reasonable
control. - Legal Jurisdiction
All disputes, if any, shall be subject to the jurisdiction of courts located in Bangalore, Karnataka.
1 - Updates to Terms
Astro Transworld reserves the right to modify these terms and conditions without prior notice. Continued
use of the website implies acceptance of updated terms.
PART B: TERMS & CONDITIONS – DHLR EXPRESS
(Operational / Service Website) - Brand Relationship
DHLR Express is the operating relocation and packers & movers service brand of Astro Transworld. - Booking & Confirmation
All service bookings are subject to confirmation after: – Physical inspection or video survey (if required) –
Verification of items, volume, access conditions, and distance - Pricing & Payment
Prices quoted are based on the information provided by the customer. Any variation in goods, volume,
floors, distance, or site conditions may lead to price revision. Advance payment may be required to confirm
bookings. - Packing & Handling
The company uses standard packing materials and methods suitable for general household and office
goods. Fragile or high-value items must be declared in advance. - Insurance
Transit insurance is optional unless specifically agreed upon in writing. In the absence of insurance, the
company’s liability is limited as per industry practice. - Prohibited & High-Value Items
Customers must not include prohibited, illegal, hazardous, or perishable items. Cash, jewellery, important
documents, or valuables should not be packed unless declared and agreed upon in writing. - Transit & Delivery
Delivery timelines are estimated and may vary due to distance, traffic, weather, regulatory checks, or
unforeseen circumstances. Delays under such conditions shall not be treated as breach of service.
2 - Damage & Claims
Any damage or loss must be reported immediately at the time of delivery. Claims raised after completion of
delivery may not be entertained. - Customer Responsibilities
Customers must ensure proper access, parking permission, elevator availability (if applicable), and accurate
information at both pickup and delivery locations. - Cancellation Policy
Cancellations after confirmation may attract cancellation charges depending on preparation, manpower
allocation, and scheduling. - Legal Jurisdiction
All disputes shall be subject to Bangalore jurisdiction only. - Acceptance of Terms
By booking services with DHLR Express, the customer confirms acceptance of these terms and conditions.
Last Updated: 2026
